Msantama: Created page with " = OTP Recovery Guide (Lost OTP Device) = If you lose access to your OTP device, follow these steps to recover your accou..."

2026-04-13T08:49:55Z

Created page with " = OTP Recovery Guide (Lost OTP Device) = If you lose access to your OTP device, follow these steps to recover your accou..."

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= OTP Recovery Guide (Lost OTP Device) =

If you lose access to your OTP device, follow these steps to recover your account and configure a new OTP method.

# On the Keycloak login page, click '''Forgot password / OTP'''.
# Enter your username. You should receive a recovery email in your inbox.
# Open the email and follow the recovery link.
# Scan the new QR code with your authenticator app.
# Enter the generated OTP code and a device name.
#* The device name is mandatory.
# Change your password when prompted.
#* This is required for security reasons.
# Log in again as usual.
#* On the OTP selection page, you will see two devices.
#* Select the device with the name you just entered.
#* The old one will usually appear as '''unnamed''' (if no name was set previously).


== Recommended Cleanup ==

After logging in, go to:

https://idp.pic.es/realms/PIC/account/account-security/signing-in

Then delete the previous OTP device. If it had no custom name, it may appear as '''otp'''.

Lost OTP - Revision history

Msantama: Created page with " = OTP Recovery Guide (Lost OTP Device) = If you lose access to your OTP device, follow these steps to recover your accou..."